Community forum
Real people. Real experiences.
Share what's happened with your energy supplier — good or bad. Read what others have been through. Help each other navigate the UK energy system.
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8 boardsBilling & charges
Wrong charges, estimated bills, direct debit issues
3,241
posts
Supplier complaints
Experiences raising and resolving complaints
2,887
posts
Switching suppliers
Reviews, experiences, tips on switching
1,654
posts
Smart meters
Installation, faults, IHD issues, readings
1,203
posts
Saving money
Tips, tariff reviews, efficiency ideas
987
posts
Questions & advice
Ask the community anything energy related
876
posts
Tariffs & price cap
Understanding tariffs, price cap discussions
743
posts
Prepayment meters
PAYG meters, top-ups, debt issues
549
posts
📌
PinnedGuide
Welcome — how to use the community, posting guidelines, and what to include in your posts
Before posting, please read this quick guide. The more detail you include about your supplier, issue, and what steps you've already taken, the better advice you'll get...
SJ
Octopus Energy kept charging me after I switched — took 3 months to get my £340 credit back
Finally resolved. The key was sending a formal written request via their complaints process and mentioning the Ombudsman in the same email...
Complaint
✓ Resolved
DL
British Gas estimated my bill at £1,100 when I'd been away for 6 weeks — how do I dispute this?
I came back from holiday to a massive estimated bill. I've submitted actual meter readings but they're saying it could take 4–6 weeks to reassess...
Billing
NB
Switched to Octopus Agile tariff — my honest 6-month review with actual numbers
I've been on Agile since October. Some months brilliant, some months painful. Here's my breakdown by month with cost comparisons...
Switching
CJ
Smart meter installation nightmare — EDF engineer left without connecting it properly
EDF sent an engineer who couldn't get the IHD to pair. He said he'd rebook but it's been 6 weeks and no contact...
Smart meter
KP
Has anyone actually won a complaint at the Energy Ombudsman? What was the outcome?
I'm about to escalate to the Ombudsman after 8 weeks with no resolution from E.ON. Would love to hear from people who've been through the process...
Question
RT
OVO raised my direct debit from £95 to £187 with no explanation — is this legal?
Got a letter saying my DD is going up. No breakdown given. I'm not in debt. I've been a customer for 3 years. Is this allowed?
Billing
✓ Resolved
AM
My top 5 tips for cutting energy use — saved us £340 last year without solar
No panels, no expensive gadgets. Just behavioural changes and a couple of cheap fixes. Here's exactly what we did and what each one saved...
Saving